Support

tech support

Our Technical Support Team can be reached via our Helpdesk or E-mail at any time. Regencyhost has on-site and off-site staff available to assist you during all hours making support available to all clients 24/7. Providing efficient customer support is one of our top priorities and it is what sets RegencyHost apart from any other web host. We know that when our customers need help, they'll need it fast. This is where our Technical Support Team comes into play. Any helpdesk or e-mail request to our technical support department is notified to each and every one of our technical support staff who are on duty 24/7/365. This way our staff will know when you've submitted the request and will be able to respond to you almost immediately. We strongly recommend our users to use our Helpdesk to get in touch with us. Our technicians and staff are ready to assist you.

Open a ticket

If you are experancing a problem or need assistance with your service feel free to open a support ticket to us. Support tickets are the best way to get in contact with our support team. We are avabile 24/7/365 and have very fast response times. Tickets are the most efficent way to get ahold of us as our system can directly send the information to the properly tech or data center quickly so you can get your issue resolved as fast as possible.

Live Help

Have a quick question or need help right away? Our live chat team is available to assist you in real-time. Our live chat can also support you in picking the proper service. If you are unsure of what product would be best for you contact us and we will work with you find the best product for the best price. You can access live chat when it avabile at the bottom or right side of the screen by clicking the button "live chat".

Knowledge Base

Find answers to common questions at the click of a mouse. The Knowledge Base covers a number of support topics.

Knowledge Base Search


Most Popular Articles


Can I run a phpbb forum (message board) on my site?


Absolutely! In fact we've pre-installed it for you.

Phpbb is free, open source software for running a forum. Phpbb runs on MySQL, so you can use any of our plans to run your very own forum on your website using this exciting, highly-rated software!

For more information, go to the phpbb home site, at http://www.phpbb.com


Setup Time?


What is the setup time on your services?

Shared and Reseller are instantly deployed using our billing system Where VPS Accounts take upto 12 hours, and Dedicated Servers are 5-7 Day Setup Time.


Can I upgrade my plan or features later?


You can purchase new or expanded features, or upgrade to a new plan at any time. There are no fees for upgrading.


How do I track how many hits my website gets?


There are a few things that need to be cleared in terms of terminology:

1. Hits - this simply refers to the number of 'elements' loaded on your site. If one page has five images in it, viewing that page once adds 6 hits (one page + five images).
2. Impressions - the number of times all the pages on your site are seen (also simply called pageviews). Impressions are sometimes referred to as 'hits' which can cause confusion.
3. Uniques - the number of people that visited your site.

So to clarify, if I visit your website, look at two pages, and each page has 5 images on it, then your stats increase by one unique, two page views, and 12 hits. Tracking on your site can be either done server-side or remotely. With server-side statistics, log files are used to generate visitor information. This is usually much more accurate than remotely hosted solutions. In such cases, you usually have to add some javascript to your site. This javascript is then used to track visitor data. If your host provides it (and many do), server-side statistics are a good solution. Otherwise, companies like Site Meter can be used to remotely track your visitors.


Do you have curl installed in your php?


Yes we do.